Frequently Asked Questions
Products
How do I select my size?
A size chart is given on every product page. We request you to read it thoroughly before ordering.
Do you have any offline store as well?
Currently we do not have any physical store. We only take orders via our Website and our Instagram DMs.
My size is not available / sold out? What should I do?
You can message us on Instagram or on Whatsapp to know if the particular product is going to be restocked in the same size. If the size is not available, and you really love the product you can go for one size plus (if that is available) and get it altered:)
How can I be assured of the quality of the products ordered?
All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 3 layers of quality inspection before dispatch.
How can I take care of my garment?
Please follow the wash care instructions mentioned in the description of each product
Do you customize products?
No, we do not offer any product customisations, we have standard designs and sizes.
Payment, Shipping and Delivery
Do you ship worldwide? What are the shipping charges?
We provide Free shipping all over India. And yes we do ship worldwide. Currently we are unable to accept international orders via website. For any international orders you can DM us on Instagram. Shipping charges will apply for international orders depending on the country where the order is being shipped to and on the weight of the shipment.
I just placed my order. When will I receive it?
You can track your order here. After we dispatch, tracking details will be auto-shared via SMS by our delivery partners. You can check that for updates/ accurate tracking details.
Which shipping partners do you use for shipping the products?
We ship all our domestic orders via renowned services such as Delhivery, DTDC and Ekart.
How can I make payments on the website? Do you accept cash on delivery?
Yes we do offer Cash on Delivery. There is a flat Rs. 50 charge on COD orders. No additional charge on online payments. You can make online payments using UPI, wallets, net banking, debit cards credit cards, etc. through our payment gateway.
INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON info@masang.in